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Frequently Asked Questions
Everything you need to know about sizing, fabrics, shipping and returns.
Sizing & fit
How do Soft Mila pieces fit?
Most of our pieces have a relaxed fit. Take your usual size for a roomy feel, or size down for a closer fit. Each product page lists the fit and the size our model is wearing.
What sizes do you carry?
Women's styles come in XS to XL, men's in S to XXL, and kids' pajamas in 2T to 10. Robes come in S/M and L/XL.
How should kids' pajamas fit?
Kids' pajamas are designed to fit snugly, as recommended for children's sleepwear. Order your child's usual size.
Fabrics & care
What are your clothes made of?
We choose fabrics for how they feel: soft rib knits, cotton French terry, cotton waffle knit, plush stretch velvet and silky bamboo viscose. You'll find the fabric for each piece on its product page.
How do I care for my Soft Mila pieces?
Most pieces can be machine washed cold. Each product page has care instructions for that piece, and following them keeps everything soft for longer.
Shipping
Do you offer free shipping?
Yes. US orders over $85 ship free. Shipping costs for smaller orders are shown at checkout.
How long does shipping take?
Orders are usually processed within 1 business day. Delivery options and estimated times are shown at checkout, and you'll get a tracking link by email when your order ships.
Do you ship internationally?
We currently ship within the United States only.
Returns & exchanges
What is your return policy?
You can return items within 30 days of delivery, and return shipping is free. Items should be unworn, with tags attached.
How do I start a return or exchange?
Send us a message from our Contact page with your order number and the items you'd like to return or exchange. We'll send you a return label and instructions.
When will I get my refund?
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may need a few days to show it.
Orders
Can I change or cancel my order?
Send us a message from our Contact page as soon as possible. We can usually make changes before your order ships.
Is checkout secure?
Yes. Checkout and payments are handled securely by Shopify. We never see or store your card details.
Still have a question? Send us a message.
